Privacy Policy – TutorChrome
Effective Date: April 25, 2025
Welcome to TutorChrome (“we,” “us,” or “our”). We are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, share, and protect your information when you visit our website, use our services, or otherwise engage with TutorChrome. By accessing our website or using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect both personal and non-personal information to operate efficiently and provide the best experience possible.
1.1 Personal Information
This includes any data that can identify you directly or indirectly, such as:
Full name
Email address
Phone number
Billing and payment information
Educational details (grade level, subjects of interest)
Communication records (emails, chat transcripts)
Any other information you voluntarily provide during registration or while using our services
1.2 Non-Personal Information
We also collect technical and usage data, including:
Browser type and version
Device type and operating system
IP address
Referring/exit pages and URLs
Date/time stamps and session duration
Site navigation behavior and search queries
2. How We Use Your Information
Your information helps us deliver a smooth, customized experience. We use it to:
Provide and manage tutoring sessions and academic services
Improve website functionality and personalize your experience
Process payments and maintain accurate billing records
Send account updates, reminders, and promotional offers (with your consent)
Respond to inquiries, provide support, and resolve issues
Enforce our Terms of Use and protect our rights and users
Meet legal, regulatory, and compliance obligations
3. Legal Basis for Data Processing (GDPR Compliance)
For users in the European Economic Area (EEA), we process personal data under the following lawful bases:
Consent – where you have given explicit permission
Contractual necessity – to fulfill our service agreement with you
Legal obligations – to comply with applicable laws
Legitimate interests – for purposes like customer service, fraud prevention, and improving our platform
4. Sharing and Disclosure of Information
We respect your privacy and do not sell or rent your data. We only share it in the following limited circumstances:
4.1 With Trusted Service Providers
Third-party vendors may help us operate our services (e.g., payment processors, hosting providers), and they are contractually bound to protect your data.
4.2 Legal and Compliance Purposes
We may disclose your information to comply with legal requirements, court orders, or governmental regulations.
4.3 Business Transitions
In the event of a merger, acquisition, or asset transfer, your information may be part of the transferred assets. We will notify you of any significant changes to privacy practices.
5. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal information
Restrict or object to certain data processing activities
Withdraw consent at any time without affecting prior processing
Request data portability
File a complaint with a data protection authority
To exercise your rights, please contact us at: admin@tutorchrome.com
6. SMS and Email Communications
By providing your phone number or email, you agree to receive service-related communications.
Marketing messages are sent only with your express consent, and you may opt out at any time.
SMS opt-in and phone numbers will never be shared with third parties for promotional purposes.
7. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
Analyze website traffic and user behavior
Remember preferences and enhance functionality
Customize content and ads
You can control cookies through your browser settings. Note: disabling cookies may limit certain features.
8. Data Retention
We retain your personal information only as long as necessary to:
Provide services
Meet legal and contractual obligations
Resolve disputes and enforce our agreements
When data is no longer required, we securely delete or anonymize it.
9. Children's Privacy
TutorChrome does not knowingly collect data from children under 13 years of age. If we discover such data has been collected without parental consent, we will delete it promptly. Parents or guardians may contact us for immediate removal.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before engaging with them.
11. Security of Your Information
We use industry-standard security measures, including SSL encryption, firewalls, and secure servers, to protect your information. However, no online transmission or storage method is 100% secure. Please exercise caution and notify us of any suspected breaches.
12. California Consumer Privacy Act (CCPA) Notice
If you are a California resident, you may:
Request details of personal data we collect, use, and share
Request deletion of your personal information
Opt-out of the sale of personal data (we do not sell your information)
To submit a request, contact: admin@tutorchrome.com
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page, and the revised date will be updated at the top. Continued use of our services after any changes constitutes your acceptance of the revised policy.
14. Contact Us
For questions or concerns regarding this Privacy Policy, contact us:
Email: admin@tutorchrome.com
Website: www.tutorchrome.com
