USER AGREEMENT – TutorChrome
INTRODUCTION
This User Agreement, the User Privacy Notice, and all policies posted on our site www.tutorchrome.com (“TutorChrome”, “Website”, or the “Site”) set out the terms on which we offer you access to and use of our sites, services, applications, and tools.
Whether you reside in the United States or elsewhere in the world, the entity you are contracting with is TutorChrome, Address: 10/551 Bunnerong Rd, Matraville NSW 2036, Australia (hereinafter referred to as the “Company”).
This document is in effect from May 1, 2015 and remains in effect until further notified. Your access to and use of the Site is subject to these terms and conditions. By accessing or using the Site, you accept them fully.
1. ABOUT US
1.1 TutorChrome owns and controls www.tutorchrome.com, an online virtual learning and counselling platform. It offers educational, informational, and counselling services, connecting students with mental health and academic professionals.
1.2 Definition of Service: TutorChrome provides users with access to tutoring, academic counseling, test preparation, and language learning. We also offer e-mental health services for personal and family well-being.
2. ACCESS
2.1 You are responsible for providing your own internet connection, devices, and associated costs.
2.2 In connection with using or accessing the Services you will not:
- Breaching laws or infringing third-party rights.
- Using our Services if you are under 18 without consent.
- Transferring your account without authorization.
- Distributing viruses or harmful software.
- Reproducing or modifying content without permission.
- Harvesting information without consent.
- Circumventing our security or site protections.
2.3 We may suspend, limit, or terminate your account for misuse of our services.
3. POLICY ENFORCEMENT
We may consider user performance history and individual circumstances when applying our policies.
4. INTERNATIONAL BUYING AND SELLING TRANSLATION
4.1 Our Services are accessible to international users who must comply with all local regulations.
4.2 All payments are non-refundable. Please review our payment terms before proceeding.
5. AUTHORIZATION TO CONTACT YOU AND RECORDING CALLS
You consent to receive calls or messages for account notifications, troubleshooting, offers, and promotions. Standard charges may apply. Calls may be recorded for quality purposes.
6. SOFTWARE
Any software made available on the Site is owned by TutorChrome or its partners and may only be used per license terms.
7. CONTENT
You agree to use the Site lawfully and not post or transmit harmful or illegal content. You are liable for your actions.
8. TERMINATION
TutorChrome may suspend or terminate your access without notice if you violate these terms.
9. ACCOUNT CANCELLATION AND REFUND
To cancel, email care@tutorchrome.com. Accounts are canceled within 48 hours; refunds (if applicable) processed within 14 business days on a pro-rata basis.
10. DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY
The Site is provided “as is” without warranties. TutorChrome is not responsible for indirect or consequential damages. Use is at your own risk.
11. INDEMNITY
You agree to indemnify and hold TutorChrome harmless from any loss or damage arising from misuse of the Site.
12. NO AGENCY OR PARTNERSHIP
Nothing in this Agreement creates an employment, joint venture, or partnership relationship.
13. THIRD-PARTY WEBSITES
The Site may link to third-party sites. TutorChrome is not responsible for their content or practices.
14. GENERAL
By using our services, you agree to comply with applicable laws and maintain accurate account details.
15. SEVERABILITY
If any part of this Agreement is unenforceable, the remaining provisions will remain in effect.
16. ARBITRATION
All disputes shall be resolved under ICC Rules of Arbitration in Matraville NSW 2036, Australia
17. JUDICIAL FORUM FOR LEGAL DISPUTES
If arbitration is inapplicable, disputes shall be resolved exclusively in New South Wales, Australia.